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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up window will show up. It offers detailed information about all the actions that you can perform on the given page. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge selection of instructional video clips demonstrating how to work with our web hosting Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you searching for, have a gaze at our comprehensive Frequently Asked Questions section, which covers questions asked by real customers and offers real solutions. We regulary "revamp" our FAQ database with new articles in an attempt to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you need in the FAQ database either, you can contact our great team of technical support engineers available 24/7 and ready to help you with any issue. Each support ticket you open will be responded to within 60 minutes (the average ticket response time being only 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 63940

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com